Job Title: Medical Receptionist
Reports to: Office Manager, or the Assistant Office Manager in the absence of the Office Manager.
General Statement of Duties: Greets, instructs, directs and schedules patients and visitors. Serves as liaison between patient and staff.
Primary Job Responsibilities: (this list may not include all of the duties assigned)
- Greets patients and visitors in prompt, courteous and helpful manner
- Checks patients in and out.
- Hands out all necessary patient paperwork, forms and surveys.
- Verifies and updates necessary information in electronic records.
- Promptly and professionally answers telephone calls, takes messages or routes the call appropriately.
- Maintains appointment schedule and follows office scheduling policies.
- Types correspondence as directed, such as work/school excuses or letters.
- Screens visitors and responds to routine requests for information.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Facilitates patient flow and communicates delays with patients.
- Open and distribute mail.
- Confirming appointments.
- Rescheduling appointments.
- Obtains and distributes newborn paperwork per office policy.
- Obtains and scans new patient medical records as needed.
- Sends mailers to patients, such as need to schedule next appointment letters.
- Attends required meetings and in-services, including lab or OSHA updates. Also participates in annual staff training, including but not limited to health literacy and cultural competency.
- Participates in professional development activities.
- Participates in quality improvement.
- Adheres to infection control/safety guidelines.
- Maintains patient confidentiality.
- Performs other related duties as directed or required.
EDUCATION: High School graduation or GED
EXPERIENCE: Prefer one year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Computer experience.
ALTERNATIVE TO MINIMUM QUALIFICATIONS: None
- Knowledge of computer systems used to perform the job.
- Knowledge of grammar, spelling and punctuation to type patient information.
- Skill in operating a computer and copier.
- Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
- Skill in appropriate use of universal precautions, safe workplace and confidentiality.
- Skill in maintaining effective working relationship with patients, staff and the public.
- Ability to speak clearly and concisely.
- Ability to read, understand and follow oral and written instructions.
- Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly direct calls.
- Ability to work effectively as a team member with providers and other staff.
- Ability to appropriately interact with patients, families, staff and others.
- Ability to multitask and respond to changing demands.
PHYSICAL/MENTAL DEMANDS: Work may require sitting for long periods of time; also stooping, bending and stretching. Occasional lifting. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and such other office equipment as necessary. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. Requires exposure to communicable disease and body fluids.
ENVIRONMENTS/WORKING CONDITIONS: Work is performed in reception area. Involves frequent contact with patient and frequent exposure to communicable diseases. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Work may be stressful due to a busy office.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.